Success Stories Archives - DaySmart Recreation

Customer Spotlight: Greg Grant’s Sportsplex

pressfoundry — Fri, 09 Jun 2023 00:00:00 +0000

9 June 2023

Success Stories

Customer Spotlight: Greg Grant’s Sportsplex

Greg Grant found his calling when he realized that most youth team sports favor the elite players, and he wanted to create an opportunity for athletes of all abilities to join a team, cultivate friendships, develop teamwork skills, and maintain an active lifestyle. Greg decided to turn this passion into his business with his main priority being the athlete.

Greg quickly found success as a trainer and began developing athletes into their full potential. Growing his clientele allowed him to open his own facility, Greg Grant Basketball, in March of 2012. After 10 years of success, Greg Grant Basketball soon became Greg Grant Sportsplex. 100,000 square feet of indoor and outdoor playing surface for all types of athletes to practice, compete and train. However, this family business quickly realized that they needed the right sport facility management software system to keep up with their growing business.

After a glowing recommendation from a fellow employee, Greg decided to try out DaySmart Recreation software to help run his business. “DaySmart Recreation truly is a full-facility system,” says Jimmy Moerci, Head Facility Director at Greg Grant Sportsplex. “Between apparel, to leagues, to camps, to trainings, to rentals, to concessions, and more, it really helps make the process so efficient.”

Jimmy Moerci has been an employee ever since the opening of Greg Grant Basketball in 2012. However, he and his wheelchair basketball team started practicing there before then. After a 2006 auto accident that left him paralyzed from the waist down, he began playing wheelchair basketball as soon as he could. As a sports lover, Jimmy knew he wanted to work in an environment that also had that sports team aspect of working, leading, teaching, and learning from one another.

With such a small staff, it’s important to give this team all the right tools to succeed. According to Jimmy, the best feature that DaySmart Recreation has to offer is the scheduling and resource management tied into their website. This has made it easy for customers to register, or re-register for any of their programs. This feature allows recreation facilities to:

Make Scheduling Easier: With the drag-and-drop calendar that makes scheduling simple, you can build leagues, book facilities, and confirm rentals within one calendar.

Plan Seasons Instantly: You can schedule an entire season with the click of a button, and make updates as needed for the duration of the season.

Optimize Your Facility Management: Stay on top of facility and rental reservations to ensure a smooth customer and employee experience.

Greg Grant Sportsplex is a family business that is extremely passionate about the community they cater to. In fact, that’s the number one tip that Jimmy, who has worked in the industry for over ten years, has to offer, which is that focusing on the customer and building those great relationships builds the kind of customer loyalty that not only maintains clientele but also helps the business to grow through customer’s recommendations.

And as they’ve grown, they have remained committed to fostering those long-term relationships with their athlete-first experience, both online and offline. “While we are a small staff, we are able to handle a large amount of customers because of the efficiency of DaySmart Recreation,” says Jimmy.

To learn more about how DaySmart Recreation can help you streamline your daily operations, click here or contact us at (800)-881-6515 ext. 2 or sales@daysmart.com

The post Customer Spotlight: Greg Grant’s Sportsplex appeared first on DaySmart Recreation.

Customer Spotlight: Arena Sports

pressfoundry — Fri, 06 Jan 2023 00:00:00 +0000

6 January 2023

Success Stories

Customer Spotlight: Arena Sports

“You don’t think about the software until the software goes down. I can’t remember the last time that DaySmart Recreation was down. Because of its reliability, we can run our business more efficiently, and our customers are happier.” – Takeshi Ushikubo, Director of Operations at Arena Sports

Arena Sports started as a single indoor soccer center in 1995. As their business started to grow, customers grew unhappy with the paper process of registering for programs and doing business with them, so they started looking for a better way to manage their business. Learn how streamlining their business operations with DaySmart Recreation grew their business to 5 locations that offer leagues, camps, classes, clinics, and more!

The post Customer Spotlight: Arena Sports appeared first on DaySmart Recreation.

Customer Spotlight: West Covina

mattpatton — Wed, 02 Mar 2022 00:00:00 +0000

2 March 2022

Success Stories

Customer Spotlight: West Covina

Goal: Fast and Reliable Solutions for Better Customer Experience

The city of West Covina, located in the suburbs of Los Angeles California, is known for its beautiful public parks made up of valleys and natural landscapes. To make registration easier for city residents, West Covina set an ambitious goal to implement a system that would allow park visitors to register for recreation programs on their mobile phones, with a timeline of 6 weeks to implement. With DaySmart Recreation, West Covina found a software solution that would simplify the registration process within the expected deadlines.

The Challenge: An Ambitious Goal Under a Tight Deadline

West Covina needed a software solution that would improve customer and community engagement in just 6 weeks.

The Solution: Collaboration and Attention to Detail

The DaySmart Recreation team went straight to work by gathering all the necessary pieces of information from staff and stakeholders, and by visiting all the major facilities in West Covina. They also met with Staff and Management to get a better understanding of the business and the needs of their customers.

After several days of discussions with West Covina staff and management, and hours of evaluating their business processes, the DaySmart Recreation team created an in-depth plan for implementation and training. The West Covina team was able to start using their tailored solution right away and felt comfortable with the system’s simple and comprehensive platform.

Implementation: A Highly Skilled Training Team

Within weeks of the deadline, the DaySmart Recreation Implementation and Training team trained the entire West Covina staff, set up the system with all financial and banking requirements, and prepped online systems for customers.

As a result, West Covina staff members and customers became experts on the new platform and found it simple to use.

Solution: More Revenue and Improved Customer Solutions

Since the implementation in January 2016, the West Covina staff quickly caught on to the software’s familiar interface and user-friendliness. Their department has seen a 10% increase in revenue, improved customer relationships, and bettered communication across all full and part-time staff members. Thanks to DaySmart Recreation, West Covina can access trends in registrations, see which programs are working, and find which programs need improvement.

“Customers are doing a lot of things themselves, saving staff because most of the work is done online. Overall our staff really like DaySmart Recreation.”

Mike CresapWest
Covina Public Services Superintendent

The post Customer Spotlight: West Covina appeared first on DaySmart Recreation.

Customer Spotlight: Vetta Sports

pressfoundry — Fri, 25 Feb 2022 00:00:00 +0000

25 February 2022

Success Stories

Customer Spotlight: Vetta Sports

Having Daysmart as the central spoke of our business operations gives us the confidence to make strategic moves, like an acquisition. We know we’ll be able to pull it off seamlessly.
John Spanos, CFO and Owner of Vetta Sports

Goal: Seamless Business Sync and a Superior Customer Experience

Vetta Sports kicked off in 1988 under the leadership of Peter and John Spanos. More than a passion for sports, the duo possessed the business savviness needed to own and operate a thriving sports facility—and as their first facility grew into a franchise, they knew they needed tools that could keep up. After about ten years in the business, Peter and John sought a web-based business management tool that would allow its various locations to have total integration with one another, which would give the executive team an easier time managing the business and more availability to interact with customers.

Peter and John weren’t just looking to optimize its back-office activities, though. Since its start, the organization has worked towards one goal: connect people through the sports they enjoy playing. It’s a mission shared by its entire team, from executives to coaches and even the food and beverage staff, and one that unites the business’s eight St. Louis locations. With this in mind, the Spanos’ wanted a tool that would also empower them to create a better experience for players.

Solution: An end-to-end business overview, all in one place

Vetta Sports needed a solution tailored to its unique business model—a sports operator with multiple locations—and generic business software wouldn’t cut it. Daysmart was their first pick, beating out other industry software.

Flash forward to today, and Daysmart functions as Vetta’s central nervous system. The team uses the platform to run everything from the back end (accounting, staffing, internal communications, reporting) to the customer side (registrations, payment collection, marketing) at six of its locations. Having all this information in one location is invaluable for task management, as it allows everyone to stay on top of the responsibilities on their to-do list for any given day and avoid any lapses in communication between teams.

Daysmart also empowers the Vetta team to have more meaningful interactions with customers. With the entire registration process streamlined online, customers don’t have to worry about filling out paperwork on site, so they can get playing sooner. Plus, the platform’s marketing capabilities let the Vetta team target select customers participating in upcoming seasons, leagues or classes to share information on other programs they might be interested in. The same can be done for product promotions based on customers’ purchase histories. This way, players never miss out on a game and Vetta scores upselling opportunities. It’s a win-win.

Besides Vetta’s payroll processor (which links to Daysmart) and their email system, Daysmart is the only software the organization uses for its soccer facilities. This cuts down on time employees would otherwise spend switching between systems, which also makes onboarding new employees a smoother experience. Besides being a headache, having too many systems to manage is often how things slip through the cracks—but with Daysmart, the entire Vetta team can stay on top of operations.

Nonstop growth on both sides of the relationship

The Daysmart platform Vetta Sports adopted two decades ago has grown a lot over the years—in part, thanks to Vetta’s valuable input. In fact, Daysmart’s receptiveness towards operators’ thoughts on how the platform could work better for both administrators and customers was a major influence in what attracted the Spanos’ to the platform. For instance, fueled by Vetta’s input, Daysmart now includes liability waivers as part of the online registration process, so that employees don’t have to worry about managing hand-written forms.

In turn, Daysmart provides Vetta with the support to make whatever strategic moves it needs to grow the business. During the pandemic, the Vetta team saw an opportunity to purchase two new locations and knew they’d be able to pull it off with Daysmart by their side. Through the platform, Vetta was able to seamlessly integrate these facilities with its existing ones and hit the ground running. Even against pandemic protocols—which Daysmart helps manage, like waiver collection, rescheduling to allow for facility cleanings and social distancing and payment management—Vetta has been able to champion a positive experience for players.

The post Customer Spotlight: Vetta Sports appeared first on DaySmart Recreation.

Customer Spotlight: Plano Sports Authority

pressfoundry — Fri, 25 Feb 2022 00:00:00 +0000

25 February 2022

Success Stories

Customer Spotlight: Plano Sports Authority

Plano Sports Authority

The Plano Sports Authority is a highly successful, extraordinarily well-managed, non-profit founded in 1970. This is an organization formed to serve its community, and they take their service ethic very seriously. Board members are all non-paid, and some work full-time to advance the goals and programming of the organization.

PSA is the oldest member of the Plano Chamber of Commerce and employs 200 full and part-time employees. They employ 1,500 contract officials and manage a dedicated team of volunteers numbering over 5,000.

Prior to joining PSA, as a non-paid Board member and now Chairman of the Board, Don Blackwood was a technology executive with Fujitsu who for over 35 years managed a $ billion-dollar annual operating budget and a large team. Yet he says managing an organization such as the PSA is even more complicated. And when you consider that level of operational, managerial, and financial complexity for a non-profit, supported by a large volunteer team, one can easily begin to imagine some of the business problems to solve.

In the summer with over 20,000 summer campers and 462 summer recreational and enrichment programs, their numbers swell by another 300 staffers, comprised mostly of coaches and teachers from the local school system. These teacher/coach mentors play a key role in the lives of the kids, ages 3-18 that the organization serves.

Especially one where you are committed to taking no government funds and to making programs available to a truly diverse customer base, where over 85% of the parents work. PSA offers early drop-off, late pickup, and three hot meals are served every day. While the age range of their recreational athletes is 3-18, their primary demographic is comprised of kids ages 7-11. They work daily to ensure their vision is more than just words on paper. The facilities are clean and well-lit, and the kids grow to enjoy recreational sports, have fun, and become good sports.

With hundreds of thousands of kids registering, across hundreds of different recreational and enrichment programs, in four locations, recreational facility management software is an absolute requirement. There simply is not enough staff or time to do this much administrative work without the aid of very robust and easy-to-use software.

Why DaySmart Recreation?

PSA selected DaySmart Recreation as their software partner in 2010 after evaluating 10 different recreational facility management software solutions. From their list of ten, they narrowed it down to three companies who were invited to come to Texas to present to their selection committee. Prior to that meeting PSA had been using a home-grown software solution that they were quickly outgrowing and knew the level of effort to develop a larger proprietary system was simply beyond their reach, and not the right use of their time and resources. Beyond those considerations, they were experiencing too many errors on the revenue side of their business, billing errors, double billings, etc. which required costly corrections.

Considerable growth: From two facilities to four. In January of 2010, they went from 45,000 annual registrants to over 115,000 registrants currently. They had six customer service staff in two facilities. Now they manage double the number of facilities without a need to double staff.
Operational efficiency: In 2010 over 85% of their administrative work was done face to face, requiring staff to explain programs, review schedules/locations, register users, and take payments. Today less than 15% of that work is done face to face. Using the DaySmart Recreation customer portal. Users can research programs of interest, consider a schedule that suits their lifestyle, then register and pay, online.
Self-service: DaySmart Recreation software is easy and powerful enough for staff to use, and intuitive enough for customers to use.
Financial accuracy and reporting: The DaySmart Recreation platform meets the most rigorous financial metrics for accuracy, audit control, and POS security.
Power of customer loyalty: DaySmart Recreation has the ability to effectively manage customer relationships through one platform. To know who is in the facility at any given time. To know what their interests are and how to assist them in efficiently and securely accessing the programs they want. DaySmart Recreation is a proven solution for building loyalty, repeat usage, and improving both the top and bottom lines.

“In a non-profit such as PSA, where every dollar spent is needed to support organizational goals, and underpin growth and financial stability, DaySmart Recreation has been just the right partner for nearly 10 years.”
Mike Cresap
Public services superintendent

The post Customer Spotlight: Plano Sports Authority appeared first on DaySmart Recreation.

Customer Spotlight: Great Park Ice and Five Points Arena

mattpatton — Fri, 25 Feb 2022 00:00:00 +0000

25 February 2022

Success Stories

Customer Spotlight: Great Park Ice and Five Points Arena

A World Class Facility

Imagine the vision and tenacity needed to spend years researching the perfect location, partnering with the City of Irvine, then engaging an award-winning architect to design an ice complex and arena of over 300,000 square feet.

The Great Park Ice and Five Points Arena broke ground in February, 2017. Since it’s opening in 2019, it has become a destination location that brings the community together over a shared love of sports and their winning NHL franchise the Anaheim Ducks. From a facility management perspective, their goal was to create a data warehouse designed to provide life-cycle insights from the youngest skaters through their journey to adult skaters, fans and often, years later, parents of their own young athletes.

At Great Park Ice and Five Points Arena, the goal to understand the entire customer experience is evidenced daily. The arena houses the practice rink, as well as locker and weight rooms for the Anaheim Ducks. The possibilities for fan cultivation and community engagement using the Daysmart Platform are significant. Then add to that a host of other sports in the arena, special events and parties and you quickly grasp the huge importance of, and opportunities inherent in, life-cycle customer experience management.

While this facility may be new, the organization has a long history, and over the years has expanded throughout the southern California region from its Anaheim beginnings. When you consider more than a two-decade heritage, broad geographic diversity and such a wide range of sports and activities, it’s easy to understand why deep customer insights are critical.

What was standing in the way of having life-cycle customer experience management capability?

Matt Rousso, Director of Business Intelligence for the Anaheim Ducks, has a vision as big as the data warehouse he and his team are building. Their goal is to make it easy to become a customer and fan with a well understood lifelong relationship. When Matt joined the team there was an enormous wealth of customer and fan data, but what they didn’t have was the ability to see and manage the entire customer experience.

They had information, but not a full picture of how to most effectively engage their customer base. To that end Matt and his team began to research solutions that would allow them to round out their understanding and have the ability to engage the market more profitably.

Cindy Frazier, Programs Manager for Ice Management LLC, the parent company of Great Park Ice and Five Points Arena, along with other facilities throughout southern California, has a long history with the company. Looking back over her 23-year tenure she knows first-hand the power of technology to manage the facility for better outcomes. Along with Matt, she recognized the need to add to their customer insight and engagement capabilities.

In early 2019, they chose the Daysmart Software Platform to replace their existing solution. Daysmart was implemented first at Great Park Ice and Five Points Arena, and is being rolled out to all other facilities under their umbrella with an estimated completion date of spring, 2020.

Today, at Great Park Ice and Five Points Arena, Daysmart is used for all booking, scheduling, registration, and check in for sessions. It is a full facility management program. Once fully implemented, Matt and Cindy will have access to customer profiles that span all facilities and all uses.

Imagine a customer who is a hockey player, with a daughter learning to skate, and a teenage son who plays in a league. The entire family and all their records can be unified, presenting a picture of who uses the facilities, what they use them for, their preferred days and times, and what represents the best opportunity for cross sell. With such in-depth customer insight, it’s possible not only to simplify registration, payment and family scheduling, it’s also possible to develop loyalty programs and maximize revenue opportunities.

Proof of Concept— How is Daysmart Performing so Far?

According to Cindy and Matt, as of November 1, 2019, Daysmart has met every milestone and fulfilled on everything they expected. They’ve just rolled it out to three additional facilities, all under the Daysmart umbrella.

Next will be single sheet ice facilities, followed by multi-sheet ice facilities, with the goal that by spring, 2020, Daysmart is poised to deliver the unified customer experience management capabilities Matt had initially envisioned.

As the team at Great Park Ice and Five Points Arena have moved along their implementation path, the development team at Daysmart has supported special requests and worked to integrate Daysmart with a variety of other software tools. By spring 2020, Matt and Cindy will have the data they need to optimize customer interactions and accelerate revenue growth.

The post Customer Spotlight: Great Park Ice and Five Points Arena appeared first on DaySmart Recreation.

Customer Spotlight: Coalinga-Huron Recreation and Park District

pressfoundry — Wed, 23 Feb 2022 00:00:00 +0000

23 February 2022

Success Stories

Customer Spotlight: Coalinga-Huron Recreation and Park District

Introduction

The Coalinga-Huron Recreation and Parks District encompasses over 860 miles and was formed in 1972 to serve both the communities of Huron and Coalinga, CA. With a total population of 27,000 people, CHRPD is responsible for the maintenance, and operation related to special events, activities, sports, and recreation programs for youth and adults that takes place in four parks (totaling 50 acres), two communities centers, one fitness center, two pools, and a Landscape and Lighting Maintenance District. CHRPD also operates Camp Yeager, a camp accommodating about 125 people located in Cambria, CA.

West Covina had less than 4 weeks to implement Daysmart Platforms’ solution and release it to the public. The Daysmart Platform Implementation team trained the staff in two full day sessions and had the system ready to access for customers within the timelines and dates required by West Covina Parks and Recreation. They transitioned from CLASS and needed a cost effective solution for their Parks Department.

Challenge

Mark had reached out to Daysmart Platform to discuss their current installation of a competitor’s product implementation. During that process Mark and his team found that the solution they just purchased didn’t meet their needs. Their software provider made claims that certain basic features were included. Unfortunately, the features were not included but could be attained at an additional expense. That was frustrating and misleading. They could not use the current software solution and further analysis concluded they needed a different solution. The deadline was to launch in two weeks.

Solution

Daysmart Platform provided an alternative, within days of being made aware of the issue for Coalinga-Huron Park District. After gathering the necessary information to understand their business needs, Daysmart Platform was able to start implementation of setting up the new system and preparing for a team training.

To expedite the training and stay committed to the launch date, the Daysmart Platform team started the setup process remotely. Within a matter of days, the system was configured and ready to start the application training for the team at their facilities.

“We love that the Program Finder uses our website as a platform. This drives traffic to our website and customers can search for programs right there.”

Results

Daysmart Platform stepped up to the challenge. Mark and his team needed an immediate solution. The Daysmart Platform team was able to get the system up-and-running, trained the employees and helped integrate the online solution into their website within the deadline set by Coalinga-Huron Park District. A successful launch and after one month of usage Mark and his team, “Love it!”

The post Customer Spotlight: Coalinga-Huron Recreation and Park District appeared first on DaySmart Recreation.

Customer Spotlight: Si View Metro Parks

pressfoundry — Wed, 23 Feb 2022 00:00:00 +0000

23 February 2022

Success Stories

Customer Spotlight: Si View Metro Parks

Introduction

Over the past few years Si View Metro Parks has been growing. They are adding more programs, facilities and users. The burgeoning “After School” program, year round youth sports, and summer concerts & community events created a great need for Si View Metro Parks to find a solution that could grow with them. They were disenchanted with how their software provider was keeping up with technology that would make registration and communication easier on mobile devices and felt there a better option on the market.

Challenge

Find a simple solution that everyone on their staff, from the very computer savvy to computer challenged, could use without exhaustive training and cost. Could they catapult their department into the modern mobile software world but do it within their budget constraints?

Solution

Daysmart Platform proved to Si View that it could get them what they wanted in the software, and even more importantly, be the supportive partner in the transition. The system was brought up within the planned 6-8 week window and promoted to community members as a much more friendly registration solution. The mobile responsive Program Finder on the SiView website and online customer access through Daysmart online became the de facto information tool for the department and cut down on phone calls to the office. Through the use of the software solution the staff realized they could modify processes that had not been changed in years, thus allowing them to become more effective in processing their work.

Implementation

Working closely with the Administration and staff of Si View Metro Parks, Daysmart Platform was able to quickly and simply train the team in a matter of days. The additional requirements over the next few months allowed Si View to receive several follow up meetings to modify new processes introduced with the powerful software. Support services were also available to Si View to ensure they had all their questions answered in a timely manner.

“Our staff has come a long way, not just knowing the basics of the product, but diving deeper into the system and using all of the many features available.

Results

Si View Metro Parks was able to find a solution that allowed them to grow with their ever-changing needs, at an affordable price and exceptional service and support only afforded larger parks and recreation organizations. Daysmart Platform not only met but exceeded their expectations in every category for a cloud-based software solution. The ability for their customers to register and access payment information and schedules on their phones was a giant leap forward for the department and has been reflected in increased program revenue and an improved customer experience.

The post Customer Spotlight: Si View Metro Parks appeared first on DaySmart Recreation.

Success Stories Archives - DaySmart Recreation

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Greg Grant’s Sportsplex

Related Posts

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina

Customer Spotlight: Vetta Sports

Customer Spotlight: Arena Sports

Customer Spotlight: Arena Sports

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: West Covina

Customer Spotlight: Vetta Sports

Customer Spotlight: West Covina

Customer Spotlight: West Covina

Goal: Fast and Reliable Solutions for Better Customer Experience

The Challenge: An Ambitious Goal Under a Tight Deadline

The Solution: Collaboration and Attention to Detail

Implementation: A Highly Skilled Training Team

Solution: More Revenue and Improved Customer Solutions

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: Vetta Sports

Customer Spotlight: Vetta Sports

Customer Spotlight: Vetta Sports

Goal: Seamless Business Sync and a Superior Customer Experience

Solution: An end-to-end business overview, all in one place

Nonstop growth on both sides of the relationship

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina

Customer Spotlight: Plano Sports Authority

Customer Spotlight: Plano Sports Authority

Plano Sports Authority

Why DaySmart Recreation?

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina

Customer Spotlight: Great Park Ice and Five Points Arena

Customer Spotlight: Great Park Ice and Five Points Arena

A World Class Facility

What was standing in the way of having life-cycle customer experience management capability?

Proof of Concept— How is Daysmart Performing so Far?

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina

Customer Spotlight: Coalinga-Huron Recreation and Park District

Customer Spotlight: Coalinga-Huron Recreation and Park District

Introduction

Challenge

Solution

Results

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina

Customer Spotlight: Si View Metro Parks

Customer Spotlight: Si View Metro Parks

Introduction

Challenge

Solution

Implementation

Results

Related Posts

Customer Spotlight: Greg Grant’s Sportsplex

Customer Spotlight: Arena Sports

Customer Spotlight: West Covina